About Us

Indianapolis Emergency Medical Services (EMS) is the largest provider of emergency pre-hospital medical care in Indianapolis, responding to more than 95,000 911 calls each year. A division of the Indianapolis Department of Public Safety, Indianapolis EMS is a partnership between the City of Indianapolis, Indiana University School of Medicine and Health and Hospital Corporation of Marion County, with Eskenazi Health as the supervising health system.

Indianapolis EMS strives to provide the best pre-hospital medical services to the community through the endless pursuit of excellence in patient-centered care, education, efficiency, efficacy, safety and quality of service. Indianapolis EMS serves the community not only through emergency care, but also through unique outreach programs and educational opportunities.

Our Mission:
Right care. Every patient. Every time

Our Vision:

  • The efficient delivery of high-quality patient care and science
  • The professional development and engagement of our providers

Our Values:

  • Compassion – Showing empathy toward those who are suffering by displaying understanding and offering comfort.
  • Excellence – Striving for the best pre-hospital health care with constant evaluation and improvement of our model and our day-to-day operations.
  • Integrity – Upholding the highest demonstrations of character toward patients and fellow service members.
  • Unity – Fostering a positive relationship within our EMS family, supporting one another and holding fast to our common goal of serving our community.

This individual service entity is led by the EMS Chief. The EMS Chief must be a faculty member within, or recruited by, the Department of Emergency Medicine at the IU School of Medicine. The EMS Chief reports up disparate chains of command, reporting directly to the Director of Public Safety for all municipal daily operations. For management of executive organizational issues such as budgets, contracts and scope, Indianapolis EMS utilizes the combined expertise of the EMS Subcommittee of the Health and Hospital Corporation of Marion County Board. The EMS Subcommittee of the HHC Board creates an ideal forum for convergent business, clinical and governmental perspectives to affect strategies for success. This model maintains accountability, facilitates integration and incorporates a breadth of expertise, all of which enhance its value to the residents of Marion County.
You can follow Indianapolis EMS on Facebook, Twitter and Instagram.